Hi Tech Auto Repair in Spanaway...
Change to Five Star Rating Because of Customer Service.
I am now changing my rating to a five-star,,,,, Unbelievable As It May Sound ,,,,, please read the following to find out
First let me say I cannot tell you how disappointed I was on my initial complaint to A Salesman at Hi-Tech,,, if you read
my prior critique ,,,you all know that I was beyond angry......
I was beyond angry until I had an opportunity to talk to The General manager Shaun Copeland,,, Wow,, what a guy,, he fixed
everything !!!!!!!!!!!!!!!!!!!!!!!!!!! He was great,,,, he listened to my side of the story,,, and Apologize For the Misunderstanding.....And
Told Me at Hi-Tech Customers Come First.
Happy to say it was a pleasurable experience. ,,,, and I honestly have to say what a joy to talk to a guy like this... If
my initial encounter was with Shaun, there would not have been a problem... He is going to post a board in the facility now
that has his contact information on it, so in case that a customer has a problem they can contact him personally so that he
can give them the highest form of customer relations on a personal basis.. And I think this is simply wonderful. I Would Recommend
High-Tech Collision,, to anyone who needs auto work. And be assured that if you do have any problems at all you can contact
Shaun, and he will handle it.
He can't be everywhere at once and that's why I did not have the opportunity to talk to him upon my first encounter.
But as I have stated, as we were talking he said " I have an idea so this won't happen again" " I'm
going to post my contact information in the office for all to see" I would not hesitate to have more work done at the
shop. They Are Tops in My Book
Cliff G., Spanaway
Went in to have my headlight replaced, and front bumper repainted and 3M wrapped. To my surprise they repaired the rock chips
in my hood, masked it and my mirrors as well! The headlight, well, it took a couple more visits. Either the ignitor or bulb
was bad from BMW so its taken longer than expected. All in all, this company does it all. Motorcycles, Landscaping, and used
car sales. Professional and friendly service...